Don’t Feel that Way. Feel Better?

By Michelle Malay Carter on November 19, 2008 

A Common, but Misguided?Strategy Trying?to make a person feel better by telling them not to feel what they are feeling is a strategy doomed to fail.?? How often do we, with the best of intentions,?tell people not to feel the way they do? Don’t be upset.? It’s not that big of a deal. Don’t whine.? […]

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It’s Irrational to be Rational with the Emotional

By Michelle Malay Carter on November 17, 2008 

One of the easiest ways to make an emotional situation worse is to offer rationalizations before dealing with the emotional aspects of a situation.? Whether you are a manager, a customer service representative, or a resident of planet earth, my advice to you is ignore others’ emotions at your peril. Emotion Up, Rational Down Picture […]

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