Requisite Organization, Organizational Structure, Managerial Leadership, Talent Assessment – Short Articles

By Michelle Malay Carter on August 31, 2010 

  What Have You Done for Me Lately? In the blog world, recency is everything!  I’ve been going where the energy is lately and that hasn’t been Mission Minded Management. Truth is Timeless – Requisite Organization My blog is rooted in the meta-model, Requisite Organization, which focuses upon structuring your organization to take advantage of […]

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Why Training Rarely Solves The Problem- I’m OK. You’re OK. Let’s Fix the System

By Michelle Malay Carter on March 29, 2010 

Management’s Magic Bullet – Training Training is a fabulous thing – if people need to build knowledge and skills. But how often are issues at work really caused by someone’s lack of knowledge or skill? What does training NOT address? What the accountabilties of my role are, AND what the accountabilities of others’ roles are. […]

Filed Under Accountability, Managerial Leadership, Requisite Organization, Talent Management, Work Levels | 7 Comments

Undercover Boss – Well-Meaning Window Dressing

By Michelle Malay Carter on March 1, 2010 

I must admit I’m touched by the hearts of the CEOs who agree to go undercover to experience their organization on the ground floor.? They seem to geniunely care about the people, not just the publicity afforded to their organization by the show. Systems Drive Behavior However, in the end, their righting single incidents or […]

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Measuring Employee Performance Tells as Much about the System as It Does the Employee

By Michelle Malay Carter on February 19, 2010 

In addition to old-fashioned happenstance, there are three main areas of influence over one’s performance within an organization: Three Areas of Influence over Employee Performance 1. The first is the person’s capability profile which is composed of a) knowledge, skills and experience, b) values, temperament and inhibitors, as well as c) current cognitive capacity. 2. […]

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Engaging Employees Through Operationalizing Good Power, Starving Bad Power, and Disallowing No Power

By Michelle Malay Carter on December 21, 2009 

I was struck by a message on Good Power Versus Bad Power?at my house of worship last week.? It occurred to me that this is what PeopleFit endeavors to do within Managerial Hierarchies. Throwing The Baby Out with the Bathwater – Egalitarianism We are kidding ourselves to believe?managerial hierarchies can be?egalitarian.? Power must be exercised.? […]

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The Overcommitted Employee – When No Amount of Training Will Help

By Michelle Malay Carter on November 29, 2009 

Mismatch to Role As much as Americans hate to admit it. There are some jobs that are beyond the cognitive reach of some employees. No amount of training, coaching, or personal effort will help the situation. Today we will look at the behaviors a manager might see in this instance. What to Do? We all […]

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Missed Opportunities to Rescue Dugard Linked to Poor Employee Screening or Poor Pay?

By Michelle Malay Carter on November 5, 2009 

According to the San Francisco Chronicle, “State parole agents fell down on the job again and again during the 10 years they supervised sex offender Phillip Craig Garrido, failing to check out clues that could have led to alleged kidnap victim Jaycee Dugard.”? [emphasis mine] Parole Agent Work is Level Two Work If you follow […]

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What is Requisite Organization? The Elevator Speech

By Michelle Malay Carter on October 13, 2009 

I work for PeopleFit, a management consulting firm that specializes in: Organizational engineering, talent assessment,?and designing managerial leadership systems rooted in Elliott Jaques’ meta-model, Requisite Organization. What a marketing nightmare – creating demand for services that most executives have never conceived of! Let’s Learn from Other Professions! While most professions and industries have standards of […]

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Mission Minded Management Turns Two – I’m OK. You’re OK. Let’s Fix the System.

By Michelle Malay Carter on September 25, 2009 

Turning two this week is Mission Minded Management, PeopleFit’s organization design,?executive leadership, and?operational management blog that draws its theory from the meta-model Requisite Organization and draws its contents from the author’s work and life experiences.? Thank you for your continued?support and readership.? Please send a link to a friend! Here were the most-read posts published […]

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Who Is Accountable for “The Customer Experience”? Maybe Not Who You Think

By Michelle Malay Carter on September 13, 2009 

Customer Experience Surveys As an add on to my thoughts about scapegoat syndrome, I wanted to add a caution around data derived from customer experience surveys.? Are you measuring what you think you are measuring with these surveys? As Much about Systems as Customer Service When you ask a customer how their experience with your […]

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