It’s Irrational to be Rational with the Emotional

By Michelle Malay Carter on November 17, 2008 

One of the easiest ways to make an emotional situation worse is to offer rationalizations before dealing with the emotional aspects of a situation.? Whether you are a manager, a customer service representative, or a resident of planet earth, my advice to you is ignore others’ emotions at your peril. Emotion Up, Rational Down Picture […]

Filed Under Corporate Values, Employee Engagement | 9 Comments