What is Requisite Organization? The Elevator Speech

By Michelle Malay Carter on October 13, 2009 

I work for PeopleFit, a management consulting firm that specializes in: Organizational engineering, talent assessment,?and designing managerial leadership systems rooted in Elliott Jaques’ meta-model, Requisite Organization. What a marketing nightmare – creating demand for services that most executives have never conceived of! Let’s Learn from Other Professions! While most professions and industries have standards of […]

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Who Is Accountable for “The Customer Experience”? Maybe Not Who You Think

By Michelle Malay Carter on September 13, 2009 

Customer Experience Surveys As an add on to my thoughts about scapegoat syndrome, I wanted to add a caution around data derived from customer experience surveys.? Are you measuring what you think you are measuring with these surveys? As Much about Systems as Customer Service When you ask a customer how their experience with your […]

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Appropriate Focus? – A Friday Funny

By Michelle Malay Carter on June 5, 2009 

A while back I wrote a poem about focusing upon the right things.? This sign reminded me of that poem.? (Be sure to squint read the fine print.)? The sign is for your Friday funny pleasure.? I was serious when I wrote the poem. I’m OK.? You’re OK.? Let’s fix the system. Seek and Ye […]

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Are Ad Hoc Organizational Structures Trustworthy?

By Michelle Malay Carter on September 2, 2008 

As a follow up to my Boundaries are Liberating train of thought, I’d like to do some more stumping for the necessity for more thoughtful, intentional, requisite organizational structure.? I live in the US and we are fortunate to have a fairly sophisticated, safe road system.? As I drive around each day, I am not […]

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