Undercover Boss – Well-Meaning Window Dressing

By Michelle Malay Carter on March 1, 2010 

I must admit I’m touched by the hearts of the CEOs who agree to go undercover to experience their organization on the ground floor.? They seem to geniunely care about the people, not just the publicity afforded to their organization by the show. Systems Drive Behavior However, in the end, their righting single incidents or […]

Filed Under Accountability, Employee Engagement, Executive Leadership, High Potential, Organization Design, Requisite Organization, Talent Management, Work Levels | 6 Comments

Driving Ineffective Productivity

By Michelle Malay Carter on July 9, 2008 

The problem with blind ambition toward measuring performance is that systems drive behavior.? When cold calculations take the place of managerial judgments, the system is sending a message.? “We don’t have time to look at the prevailing circumstances surrounding your work situation to judge whether your problem solving and decision making was effective, just make […]

Filed Under Accountability, Corporate Values, Employee Engagement, Managerial Leadership, Requisite Organization, Strategy, Talent Management | Comments Off on Driving Ineffective Productivity