Why Training Rarely Solves The Problem- I’m OK. You’re OK. Let’s Fix the System

By Michelle Malay Carter on March 29, 2010 

Management’s Magic Bullet – Training Training is a fabulous thing – if people need to build knowledge and skills. But how often are issues at work really caused by someone’s lack of knowledge or skill? What does training NOT address? What the accountabilties of my role are, AND what the accountabilities of others’ roles are. […]

Filed Under Accountability, Managerial Leadership, Requisite Organization, Talent Management, Work Levels | 7 Comments

The Overcommitted Employee – When No Amount of Training Will Help

By Michelle Malay Carter on November 29, 2009 

Mismatch to Role As much as Americans hate to admit it. There are some jobs that are beyond the cognitive reach of some employees. No amount of training, coaching, or personal effort will help the situation. Today we will look at the behaviors a manager might see in this instance. What to Do? We all […]

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Performance Review or Effectivness Appraisal – Be Mindful of What Your Systems Communicate!

By Michelle Malay Carter on August 5, 2009 

I worked?with?a client this week conducting requisite role analysis and?writing job descriptions.? Although this?project is not about?performance review, we recognize that these job descriptions?will then become the basis for performance review. Be INTENTIONAL Please Systems drive behavior so the systemic implications for the way the performance review is designed, and its stated strategic intent are […]

Filed Under Accountability, Corporate Values, Organization Design, Requisite Organization, Talent Management | 2 Comments

Employee Engagement Kiss of Death – Ignoring Performance Issues

By Michelle Malay Carter on July 24, 2009 

Subodinating the Moment for the Greater Goal Since my kids don’t read my blog, I have to admit that there are times when I pretend not to see rule violations in my home, because I don’t have the energy to deal with them.? However, if it is obvious that I have witnessed an infraction, I […]

Filed Under Accountability, Corporate Values, Employee Engagement, Managerial Leadership, Requisite Organization, Talent Management | 11 Comments

A Requisite Failure to Communicate – A Friday Funny

By Michelle Malay Carter on April 24, 2009 

Requisite Organization Efficiency in Language One of the greatest benefit our clients receive by adopting a Requisite Organization Leadership Framework is a common language to be able to talk about talent assessment, high potentials, and organization design.? It allows them to diagnose issues quickly and design work enabling organizations. Who is Right? I’ve said before, […]

Filed Under High Potential, Managerial Leadership, Organization Design, Requisite Organization, Talent Management, Work Levels | 1 Comment

Rewarding OverPerformers with UnderPerformers’ Work – An Employee Engagement Buster

By Michelle Malay Carter on April 9, 2009 

Ignoring NonPerformance You’ve seen it.? I’ve seen it.? I’ve lived it, and you probably have too.? Why is so pervasive?? Instead of addressing the issue of employees not performing in a role, managers simply give the nonperformers’ undone work to their outstanding performers. Why Not Take the Easy Way Out? Is it human nature?? Yes. […]

Filed Under Requisite Organization | 2 Comments

Requisite Weekend Transformation? How Are You Framing Your Organizational Issues?

By Michelle Malay Carter on November 12, 2008 

Folklore has it that Elliott Jaques, the author of the meta model, Requisite Organization, used to say you could transform an organization over the weekend by restructuring an organization to align with the requisite model. Requisite Organization Design Principles That means, among other things,?re-aligning as necessary to meet the three requisite organization design criteria. Conceptually […]

Filed Under Corporate Values, Employee Engagement, Executive Leadership, Felt Fair Compensation, Requisite Organization, Work Levels | 6 Comments

The Employee Contract – Are We Buying Outputs or Renting Capability?

By Michelle Malay Carter on November 4, 2008 

Expanding upon my last post on managerial accountability … when you hire an employee, my friend and colleague Herb Koplowitz says, “You are renting employee capability not buying outputs.” Herb helped write the FAQ section for the Global Organization Design Society which has just redesigned its website.? Check it out here.? It has a large,?free […]

Filed Under Accountability, Requisite Organization, Strategy, Talent Management | 2 Comments

Managerial Accountability Is Not Missing; It’s just MISPLACED

By Michelle Malay Carter on October 29, 2008 

Last week I pointed you to an article by Samuel A.?Culbert, Get Rid of the Performance Review.? I thought it was well written, but I’m not in 100% agreement with some of his proposed solutions, particularly around accountability. Culbert says, “The alternative to one-side-accountable, boss-administered/subordinate-received performance reviews is two-side, reciprocally accountable, performance previews.” Performance Previews […]

Filed Under Accountability, Corporate Values, Employee Engagement, Executive Leadership, Managerial Leadership, Requisite Organization, Talent Management | 13 Comments

Talent Management – What HR Should Have Done

By Michelle Malay Carter on September 23, 2008 

In last week’s post, Performance Evaluations, Rating Scales and Fraud, I discussed a manager who had a performance review returned to him from HR. He was told by HR to lower the ratings he gave his stellar employee because, “You can?t rate every line item a 5 out of 5”.? In other words, he was […]

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