What Does Your Franchise Fee Pay For? Work Levels 5, 4, and 3

By Michelle Malay Carter on October 18, 2009 

The franchise model has been responsible for many an American dream (insert your country here as well).? And what are you buying when you purchase a franchise? Level 5 – The brand, the business model, the strategy Level 4 – The infrastructure, the future focus strategic work, operational change decisions Level 3 – The operational […]

Filed Under Organization Design, Requisite Organization, Strategy, Talent Management, Work Levels | 2 Comments

The World May Be Flat, But Organizations Shouldn’t Be

By Michelle Malay Carter on January 21, 2009 

In my last post, I said all work levels have something to contribute to the organization.? When organizations intentionally structure themselves?to be flat, they tend to leave out work level 3.? When de-layering was en vogue, sometimes organizations cut too much, and level 3 was often the layer cut that should not have been. What […]

Filed Under Organization Design, Requisite Organization, Strategy, Talent Management, Work Levels | 2 Comments

Best Intentions Don’t Equal Best Practices – Ask the Bigger Questions of Your Systems

By Michelle Malay Carter on October 20, 2008 

I believe in people.? Their inherent goodness.? Their desire to contribute.? To do well by themselves and others.? But clearly, this does not always translate into best practices.? Sometimes to do right by ourselves, our systems force us to do wrong by others. Whoa!? Where Did?We Go? Many times we start out doing something for […]

Filed Under Accountability, Corporate Values, Executive Leadership, Requisite Organization | 4 Comments