Why Training Rarely Solves The Problem- I’m OK. You’re OK. Let’s Fix the System

By Michelle Malay Carter on March 29, 2010 

Management’s Magic Bullet – Training Training is a fabulous thing – if people need to build knowledge and skills. But how often are issues at work really caused by someone’s lack of knowledge or skill? What does training NOT address? What the accountabilties of my role are, AND what the accountabilities of others’ roles are. […]

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What is Requisite Organization? The Elevator Speech

By Michelle Malay Carter on October 13, 2009 

I work for PeopleFit, a management consulting firm that specializes in: Organizational engineering, talent assessment,?and designing managerial leadership systems rooted in Elliott Jaques’ meta-model, Requisite Organization. What a marketing nightmare – creating demand for services that most executives have never conceived of! Let’s Learn from Other Professions! While most professions and industries have standards of […]

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Mission Minded Management Turns Two – I’m OK. You’re OK. Let’s Fix the System.

By Michelle Malay Carter on September 25, 2009 

Turning two this week is Mission Minded Management, PeopleFit’s organization design,?executive leadership, and?operational management blog that draws its theory from the meta-model Requisite Organization and draws its contents from the author’s work and life experiences.? Thank you for your continued?support and readership.? Please send a link to a friend! Here were the most-read posts published […]

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Operations Can Only Do So Much – When Will Boards Hold Executives Accountable for Executive Level Work?

By Michelle Malay Carter on September 23, 2009 

Clarifying Accountability When will we fully appreciate that the operational levels, aka work levels 1-3,?within an organization can only work within the confines set at the executive/strategic levels? Who Sets the Conditions? What do the executive levels directly control?? Executive levels: Create the strategy Decide the “business brand” Obtain the funding Select the geographic markets […]

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Who Is Accountable for “The Customer Experience”? Maybe Not Who You Think

By Michelle Malay Carter on September 13, 2009 

Customer Experience Surveys As an add on to my thoughts about scapegoat syndrome, I wanted to add a caution around data derived from customer experience surveys.? Are you measuring what you think you are measuring with these surveys? As Much about Systems as Customer Service When you ask a customer how their experience with your […]

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How to Avoid Scapegoat Syndrome – Understand Work Levels

By Michelle Malay Carter on August 14, 2009 

Scenario:? A safety violation occurs at work on the front line.? Who is accountable? ?Understanding work levels can answer this question. Bye Bye Employee Engagement Holding the wrong person accountable reduces trust and fairness, and these are two precursors to engagement. Work Level 1 Accountability – The Front Line Employee Work to procedures and training.? […]

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Performance Review or Effectivness Appraisal – Be Mindful of What Your Systems Communicate!

By Michelle Malay Carter on August 5, 2009 

I worked?with?a client this week conducting requisite role analysis and?writing job descriptions.? Although this?project is not about?performance review, we recognize that these job descriptions?will then become the basis for performance review. Be INTENTIONAL Please Systems drive behavior so the systemic implications for the way the performance review is designed, and its stated strategic intent are […]

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If You Want Accountability, You Must Grant Authority

By Michelle Malay Carter on July 6, 2009 

For What Are Employees Accountable? Employees are accountable for bringing their best to bear to their tasks and for giving their manager their best advice.?? Note:?They should not be accountable for their output, but rather their effectiveness in light of the circumstances.? Their output is part of the equation but cannot be the only point […]

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Esther Dyson, Thought Leader on Engagement, Leadership, and Accountability

By Michelle Malay Carter on June 29, 2009 

I read Art Kleiner’s strategy+business interview with Esther Dyson, a thought leader in the field of high tech innovation.? Some thoughts from this article parallel what I’ve been saying here at Mission Minded Management.? (Emphasis added) On Engagement “The really good marketers will become much more clever about what they do, and engage with people […]

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Appropriate Focus? – A Friday Funny

By Michelle Malay Carter on June 5, 2009 

A while back I wrote a poem about focusing upon the right things.? This sign reminded me of that poem.? (Be sure to squint read the fine print.)? The sign is for your Friday funny pleasure.? I was serious when I wrote the poem. I’m OK.? You’re OK.? Let’s fix the system. Seek and Ye […]

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