Improving Communication with a Work Levels, Attractive Leadership Framework
By Michelle Malay Carter on August 20, 2008
In my last post I talked about the elusive holy grail of leadership – effective communication.??I plan to throw a new iron into the fire on this one by discussing how an understanding of work levels can improve communication within organization.
Employee’s Want RELEVANT Communication
Since each work level of an organization contributes a specific kind of work product to the organization’s mission (see table below), it stands to reason that each level will be looking for managerial communication that facilitates their ability to meet the mission of their level.? Yes?
Attractive Leadership
Jack Fallow, former CEO?of?GasForce, Ltd,?does a fine job of succinctly capturing this idea in his Attractive Leadership model which is featured in the book, Organization Design, Levels of Work & Human Capability.
The Dale Carnegie Rule Revisited
Simply put, if you want employees to be interested in what you are saying, being interested in what they are doing!? And, what they are doing will be anchored in their role’s requisite level of work.? Understand the essence of the level of work, and you can engage people in meaningful conversation about their work.
| Work Level | Key Work Value |
Work Level Contribution to the Organization |
| 5 | Integrity | Optimizing a total system (business unit) to bring about 5-10 year objectives. |
| 4 | Progress | ?
Translating conceptual strategy into operations.?Recommend changes to current operations to support strategy to meet 2+ year targets.
|
| 3 | Excellence | ?
Making daily operations excellent, i.e. creating/refining best practices for use of current resources.? Implementation planning and execution.?Contingency planning.
|
| 2 | Consistency | ?
Daily production oversight for goods/services, i.e. getting staff hired, trained, scheduled and producing to spec.? Deal with exceptions.? Cumulative analysis.
|
| 1 | Accuracy | ?
Following procedures to create a product to specification or to deliver a service as trained.
|
Table adapted from Jack Fallow’s Attractive Leadership and PeopleFit’s Work Levels Table
Taking Communication to a New Level
Understanding work levels can help leaders “language” their messages in a a way that is attractive to their audience.? When you combine this with designing an organization with an eye toward the reality of work levels, and now you are creating an environment for engagement.? More on that later.
I’m OK.? You’re OK.? Let’s fix the system.
Your thoughts?
Filed Under Employee Engagement, Executive Leadership, Managerial Leadership, Organization Design, Requisite Organization, Work Levels
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really i want to be good leader.so may you advice me daily while i am practicing such concept.