NonCommission Sales Compensation – Is this Blasphemy?
By Michelle Malay Carter on August 24, 2009
Show Me the Logic Should sales people be held accountable for their effectiveness (which includes?output as one input)?but their managers ultimately accountable for their output.? This is the standard of accountability that I have proposed be used for all employees.? If we held sales people accountable to the same standard as all employees, does it […]
Filed Under Accountability, Employee Engagement, Felt Fair Compensation, Requisite Organization, Strategy, Talent Management | 6 Comments
How to Avoid Scapegoat Syndrome – Understand Work Levels
By Michelle Malay Carter on August 14, 2009
Scenario:? A safety violation occurs at work on the front line.? Who is accountable? ?Understanding work levels can answer this question. Bye Bye Employee Engagement Holding the wrong person accountable reduces trust and fairness, and these are two precursors to engagement. Work Level 1 Accountability – The Front Line Employee Work to procedures and training.? […]
Filed Under Accountability, Employee Engagement, Executive Leadership, Organization Design, Requisite Organization, Work Levels | 5 Comments
Performance Review or Effectivness Appraisal – Be Mindful of What Your Systems Communicate!
By Michelle Malay Carter on August 5, 2009
I worked?with?a client this week conducting requisite role analysis and?writing job descriptions.? Although this?project is not about?performance review, we recognize that these job descriptions?will then become the basis for performance review. Be INTENTIONAL Please Systems drive behavior so the systemic implications for the way the performance review is designed, and its stated strategic intent are […]
Filed Under Accountability, Corporate Values, Organization Design, Requisite Organization, Talent Management | 2 Comments
Employee Engagement Kiss of Death – Ignoring Performance Issues
By Michelle Malay Carter on July 24, 2009
Subodinating the Moment for the Greater Goal Since my kids don’t read my blog, I have to admit that there are times when I pretend not to see rule violations in my home, because I don’t have the energy to deal with them.? However, if it is obvious that I have witnessed an infraction, I […]
Filed Under Accountability, Corporate Values, Employee Engagement, Managerial Leadership, Requisite Organization, Talent Management | 11 Comments
If You Want Accountability, You Must Grant Authority
By Michelle Malay Carter on July 6, 2009
For What Are Employees Accountable? Employees are accountable for bringing their best to bear to their tasks and for giving their manager their best advice.?? Note:?They should not be accountable for their output, but rather their effectiveness in light of the circumstances.? Their output is part of the equation but cannot be the only point […]
Filed Under Accountability, Employee Engagement | 3 Comments
Esther Dyson, Thought Leader on Engagement, Leadership, and Accountability
By Michelle Malay Carter on June 29, 2009
I read Art Kleiner’s strategy+business interview with Esther Dyson, a thought leader in the field of high tech innovation.? Some thoughts from this article parallel what I’ve been saying here at Mission Minded Management.? (Emphasis added) On Engagement “The really good marketers will become much more clever about what they do, and engage with people […]
Filed Under Accountability, Corporate Values, Employee Engagement, Executive Leadership, High Potential, Organization Design, Requisite Organization, Strategy, Talent Management, Work Levels | Comments Off on Esther Dyson, Thought Leader on Engagement, Leadership, and Accountability
Check Your Perceptions at the Door, If You Can – A Friday Fascinating
By Michelle Malay Carter on June 19, 2009
Mission Minded Management is all about?debunking the widely held misconceptions that prevail about work, human capability, and what causes most dysfunction at work.? Hint:? I’m OK.? You’re OK.? Let’s fix the system. A few weeks back I wrote a post called, Is the Story You are Telling Yourself Helpful?,? and I’ve since?found?a video clip that […]
Filed Under Accountability, Corporate Values, Employee Engagement, Requisite Organization, Strategy, Talent Management | 1 Comment
Appropriate Focus? – A Friday Funny
By Michelle Malay Carter on June 5, 2009
A while back I wrote a poem about focusing upon the right things.? This sign reminded me of that poem.? (Be sure to squint read the fine print.)? The sign is for your Friday funny pleasure.? I was serious when I wrote the poem. I’m OK.? You’re OK.? Let’s fix the system. Seek and Ye […]
Filed Under Accountability, Employee Engagement, Executive Leadership, Managerial Leadership, Requisite Organization, Strategy, Talent Management, Work Levels | Comments Off on Appropriate Focus? – A Friday Funny
Requisite Organization Design – Flat Ain’t All That, but Neither is Fat
By Michelle Malay Carter on April 29, 2009
A client who is undergoing a Requisite Organization implementation received the following question from an employee, and I helped craft a response which you can read below.? They modified my suggested response before diseminating, and I added the pithy subheads before posting this. With more companies moving away from hierarchy-type organizations, how is a deeply […]
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Pay for Performance Doesn’t Work in the Corporate World, and It Won’t Help in Medicine Either
By Michelle Malay Carter on March 10, 2009
I’ve talked at length about the dangers of pay for performance systems.? They end up driving all sorts of unintended behaviors.? Further,?they can lead to disengagement for your most highly principled employees.? We all know people who did everything right and did not meet their goals due to circumstances beyond their control.? Conversely, we all […]
Filed Under Accountability, Corporate Values, Employee Engagement, Felt Fair Compensation, Managerial Leadership, Organization Design, Requisite Organization, Strategy | Comments Off on Pay for Performance Doesn’t Work in the Corporate World, and It Won’t Help in Medicine Either
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